Returns & Exchanges Policy
At Hanabishi, we want you to be completely satisfied with your home appliances; therefore, we offer a 7-day return policy for items in their original packaging. Please ensure all warranty cards and accessories are included to facilitate a smooth refund or replacement process.
Initiate Your Request
Contact our customer support team or log into your account portal within 7 days of receiving your item to request a Return Merchandise Authorization (RMA).
Prepare the Appliance
Securely pack the product in its original Hanabishi box, ensuring all components, manuals, and promotional gifts are included to avoid restocking fees.
Schedule a Pickup
Once your request is approved, our logistics partner will coordinate a convenient time to collect the package from your doorstep.
Inspection and Refund
After our quality control team verifies the item's condition, your refund or exchange will be processed within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing