Frequently Asked Questions
Everything you need to know about shopping with Hanabishi Home.
What is the standard delivery timeframe for home appliances?
Standard shipping typically takes 3-5 business days within Metro Manila and 7-10 business days for provincial areas. You will receive a tracking number via email once your order has been dispatched.
Does Hanabishi offer a warranty on its electronic products?
Yes, all Hanabishi products come with a standard 1-year warranty on parts and service. Specific items, like electric fans and heavy-duty appliances, may have extended motor warranties.
What payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard), GCash, Maya, and Cash on Delivery (COD) for select locations and order values.
Can I return an item if it is defective upon arrival?
Absolutely. If your product arrives damaged or with a manufacturing defect, you can initiate a return or exchange within 7 days of receipt. Please ensure the item is in its original packaging.
Where can I find authorized service centers for repairs?
You can find a complete list of our authorized service centers across the country on our 'Service Centers' page or by contacting our customer support hotline.
How do I track my current order status?
You can track your order by logging into your Hanabishi account and visiting the 'My Orders' section, or by entering your tracking ID on our logistics partner's website.